Platform›Multi-channel inbox
Every channel · one inbox

Stop jumping between apps. Every conversation, one inbox.

WhatsApp, Instagram DMs, Facebook Messenger, Gmail and portal lead forms land in the same inbox. Each message creates or updates its lead automatically — full history, automatic AI tags (cold/warm/hot/lost), unified reply UI. every conversation in one place.

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✓ WhatsApp · Instagram · Messenger · Email · Portals✓ Tags cold/warm/hot/lost✓ Per-channel attribution
Multi-channel inbox · capabilities
47k
Leads classified per month
3 sec
Average AI classification
92%
Buyer intent accuracy
23 min
Saved /agent /day
What you gain with the multi-channel inbox

Four concrete advantages. No fluff.

It's not "another inbox" — it's your real estate CRM with a unified inbox with AI tags cold/warm/hot/lost, portal lead capture and per-channel attribution.

Zero lost leads

Not a single "I'll reply later" WhatsApp gets lost. Every conversation creates a pipeline card with automatic follow-up · no more leads buried in chats with 247 people.

Automatic AI temperature

Every incoming lead is tagged: 🔥 hot · ⭐ warm · ❄ cold · 💀 lost. Sort your day by temperature · reply to the hot ones first.

Unified inbox · 4 channels

WhatsApp, Instagram DMs, Facebook Messenger and email in one inbox with a channel tag on every message · no app-hopping.

Per-channel attribution

Which portal did the lead come from? FB Marketplace? WhatsApp Status? UTM source identified per lead · you know which channel closes sales · no parallel spreadsheet.

vs. Wati · Twilio · HubSpot WhatsApp

WhatsApp for real estate. Not for everyone.

We're not just another inbox · we're a real estate CRM with native WhatsApp. Vocabulary designed for selling properties · not for pizza support.

Feature
Wati
Twilio
HubSpot
Orkasa
AI tags cold/warm/hot/lost per message
✗
✗
✗
✓ Automatic · auditable
Unified inbox WhatsApp + IG + Messenger + Email
✗
✗
✗
✓ Native
Local real estate vocabulary (ID, clearance, UAF)
✗
✗
Generic
✓ Native
Monthly cost (medium · 200 chats/day)
$49 + Meta
$100+ pay-per-msg
$890/mo
$49/agent/mo
Multi-channel inbox · ideal for

For your role. Your advantage.

Same AI tags and unified inbox engine · specific advantage based on your role.

Independent brokers

Every incoming lead creates a pipeline card with an AI tag and a channel tag · no more leads lost in chats with 247 people.

See details

Real estate agencies

The whole team works from the same inbox · WhatsApp + IG + Messenger + email + portals · with full history per lead.

See details
Pricing · Multi-channel inbox included

Included from the Full plan. From $49/agent/mo.

✓ Team · 1500 chats/mo + AI tags + templates✓ Brokerage · unlimited + Business API + per-channel attribution
From
$49/mo
See all plans →
The complete flow

Multi-channel inbox works better with...

WhatsApp captures · CRM organizes · Calendar schedules · Multipublish fills the funnel.

CRM and Pipeline

Every tagged lead lands in the kanban with its stage · next step · assigned owner. Inbox + CRM = a visible, manageable pipeline.

Learn more

Calendar + Visits

Hot lead wants a visit · WhatsApp sends a booking link · client picks a slot · check-in with photo. No back and forth.

Learn more

Multipublish

Fills the inbox funnel · every lead from the 12 platforms (Encuentra24, FB, IG, WhatsApp Status) lands here with its UTM source identified.

Learn more
FAQ

What we get asked most about the multi-channel inbox.

How do the cold/warm/hot/lost tags work?
Every incoming message goes through Claude (Anthropic). The lead is automatically labeled 🔥 hot, ⭐ warm, ❄ cold or 💀 lost — with auditable textual evidence ("hot because they said 'mortgage approved for $300K'"). The temperature sorts your inbox · you reply to the hot ones first. For leads you closed, the kanban's closed_won and closed_lost statuses mark the final outcome.
Do I need a WhatsApp Business API account?
Not always. For low volume, wa.me links work with zero setup · you use your current number and skip verifications. For high volume or multiple agents at the same time, official WhatsApp Business API · we help with the application to Meta · 3-7 days for approval. AI tags and attribution work in either case.
Can I keep my current number?
Yes. With wa.me links you use your direct number. With Business API you also keep your number (Meta migration process · 3 days). The only thing you CAN'T do is have WhatsApp Mobile + Business API on the same number · but you can have 2 numbers (personal + business).
Does it comply with Meta's anti-spam policies?
Yes · strictly. We only send messages to clients who started the conversation (Meta's "24h session window" rule). For proactive messages outside the window, we only use templates pre-approved by your WABA account. No spam, no bans, no risk of losing your account.
How many chats can I handle simultaneously?
Team plan: 1,500 active chats/month. Brokerage plan: unlimited. A chat counts as "active" if it had at least 1 message in the last 30 days. Archived or closed chats don't count. Multi-agent from the Full plan (5 agents · 25 agents Brokerage · unlimited Enterprise).
What if the client doesn't reply after first contact?
After 72h without a reply, the lead automatically moves to "cold" status in the kanban · but stays available to reactivate at any time. You decide when to reactivate it manually from the inbox.
How much does WhatsApp Business API cost?
Meta charges by category: 1000 messages/day free, then per usage · service messages (reply to client) $0.005, marketing messages (proactive with template) $0.025, utility messages (reminders) $0.008. Average for a mid-sized agency: $15-40/month in Meta charges · on top of the Orkasa plan. We show the Meta cost in your dashboard.
Who sees my messages? Is it secure?
Your messages are encrypted end-to-end between Meta and Orkasa via official API. Your team only sees the chats assigned to its workspace (independent broker only sees their own · agency admins see all the team's). We don't use content to train third-party AI models · AI temperature runs on private Supabase infrastructure. Compliant with GDPR and local data protection laws.

Your inbox organized. In 10 minutes.

14 days free · No card required · 1,500 chats included

Try free for 14 days See live demo
Multi-channel inbox — WhatsApp, Instagram, email and portals in one place | Orkasa · Orkasa